Complaints/Disputes

Complaints/Disputes

easyJet MT Limited are the distributor of the policy. Collinson Insurance Europe Limited (CIEL) is the Insurer and underwrite all the benefits provided under the policy. Collinson Insurance Solutions Europe Limited (CISEL) have been appointed to all handle complaints.

Step 1

For all complaints, please contact:

Collinson Insurance Solutions Europe Limited (UK Branch), Quality Department. Sussex House, Perrymount Road, Haywards Heath, West Sussex, RH16 1DN, England

Email: easyJet.comp@collinsoninsurance.com

Step 2

In the event of an unsatisfactory outcome or late reply from the insurer, please contact

[country specific i.e.IVASS (https://www.ivass.it)]:

- by post to: [country specific i.e.IVASS, Via del Quirinale, 21-00187 Rome, Italy].

- [country specific i.e. by means of a form that can be downloaded online from the website: https://www.ivass.it/consumatori/reclami/index.html and sent to the PEC address tutela.consumatore@pec.ivass.it ]

- by telephone: [country specific i.e. +39 06 404 14 679]

Complaints may also be submitted in English to the Financial Services Arbitrator's Office

- by mail to: Office of the Financial Services Arbitrator, N/S in Regional Road, Msida, MSD1920, Malta.

- via online form: https://financialarbiter.org.mt/oafs/enquiry

- by telephone: (+356) 21249245

- Website: www.financialarbiter.org.mt

For the resolution of cross-border disputes, you can file a complaint with the competent foreign system by requesting the activation of the FIN-NET procedure, which can be found by accessing http://www.ec.europa.eu/fin-net

Following this complaint procedure does not stop you from taking legal action.